Privacy policy
This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from trekka.eu (“the site”).
personal information we collect
When you visit the site and accept our cookies, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the site, we collect information about the pages or products you view, what websites or search terms referred you, and how you interact with the site. We call this “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files placed on your device and often include a unique identifier. Learn more at http://www.allaboutcookies.org
– “Log files” track actions on the site and collect data such as your IP address, browser type, ISP, referring/exit pages, and timestamps
– “Web beacons”, “tags”, and “pixels” are electronic files used to record browsing behavior
When you make or attempt to make a purchase, we collect certain information such as your name, billing and shipping address, payment information (like credit card numbers), email, and phone number. We call this “Order Information”.
When we say “Personal Information” in this policy, we mean Device Information and Order Information.
how we use your personal information
We use Order Information to:
– process and fulfill orders (payment, shipping, confirmations)
– communicate with you
– screen for potential fraud
– provide information or marketing based on your preferences
We use Device Information to:
– screen for risk and fraud (especially via IP address)
– improve and optimize our site
– evaluate the performance of our marketing activities
sharing your personal information
We share Personal Information with third parties to use it as described above. Examples:
Shopify (store platform): https://www.shopify.com/legal/privacy
Google Analytics (site analytics): https://www.google.com/policies/privacy/
Opt-out: https://tools.google.com/dlpage/gaoptout
We may share information to comply with laws, respond to legal requests, or protect our rights.
behavioural advertising
We may use Personal Information to provide relevant advertising.
Opt out of targeted ads:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
More info: http://optout.aboutads.info/
do not track
We do not alter our data practices when we receive a “Do Not Track” signal.
your rights
If you are a resident of the EU/EEA/UK, you have the right to access, correct, update, or delete the Personal Information we hold about you.
To exercise this right, contact us at support@trekka.eu
We process information to fulfill contracts (e.g., processing orders) or to pursue legitimate business interests. Your information may be transferred outside Europe (including to the USA and Canada).
Our site may use cookies to track items added to your cart and determine when to send SMS reminders.
data retention
We retain Order Information unless you ask us to delete it, subject to legal requirements.
changes
We may update this privacy policy occasionally to reflect operational, legal, or regulatory changes. The latest version will always be available here.
contact
For questions or complaints, contact us at support@trekka.eu